Titel Service Desk Support Engineer (detavast)

Locatie Zuid-Holland 

Taal Nederlands 

Uren per week 40 – 40 

Looptijd 02-10-2023 t/m 31-03-2024 

Optie verlenging Ja 

Service Desk Support Engineer

Play an important role in the Global Servicedesk where you work as part of a team that supports IT users from countries all over the world. Challenge yourself in your personal development at Viterra!

Position description

As a Service Desk Support Engineer, you will provide first line IT support to all our internal national and internal customers. You will be the first point of contact for all IT related questions. As well as being responsible for the planning, organizing and communicating about the individual solution. Support varies from user questions, granting access rights, installing software and hardware. Ensuring users have working workstations with the required access needed for their role. Our IT environment is strongly Microsoft oriented. And you will either solve questions yourself or utilizing our second-third lines support organization.

Duties

You will, amongst others:

Provide first-line IT Support;

Act as the global first point of contact for all IT related inquiries;

Provide (new) employees with workstations, granting the required access rights and

installing software and hardware needed for their role;

Prioritize, solve or send out issues in a very structured way;

Be actively involved in projects; for example infrastructure related activities.

Required skills and experience

For this position, we are looking for someone who is:

Independent and flexible work attitude, ready to adapt to international practices;

Ready to adapt to working in shifts

Strong social skills;

Feels comfortable in a demanding, analytical role and is required to maintain contact with a large number of (internal) stakeholders;

Stress-resistant, able to and enjoys working in a high-pressure environment;

Outgoing and communicative with a good feel for cultural differences;

Hands on, Service-oriented, responsible, accurate and reliable;

Is able to analyse and continuously improve the way we work.

We require:

HBO level (education or experience) in the area of information technology with internship experience on a IT department;

Familiar with applying ITIL procedures;

Basic knowledge of Client Windows OS (current release of Microsoft client: W10);

Familiar with user related settings within Active directory, MS Office;

Experience with printer management;

Basic knowledge of SCCM, VMWare and Citrix is considered a pre;

About Viterra

Our world-leading, fully integrated agriculture network connects producers and consumers to supply sustainable, traceable and quality-controlled agricultural products. With our talented people, decades of experience and diverse capabilities, we offer innovative solutions to open pathways and create value for customers through our supply chains. As a responsible long-term business, we will continue to invest in and develop our network, allowing us to meet the needs of a growing world. Together, we are stronger and achieve more.

About the team

This vacancy is part of our Global IT Headquartes, located in Rotterdam, The Netherlands. We have more than 150 IT employees in Rotterdam, divided over 8 main teams: PMO – Office, Business Intelligence, Global IT Operations, Security, Global Application Development, Global Application Support, Center of Expertise SAP and Enterprise Architecture.